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We (www.herach.com) know that your order arriving on time for your event is VITAL. You shall order with our free standard turnaround time. we do our best to deliver your order in promised time. However, we will not take the responsibility in case of delay in delivering your order as there are many partners play a role in this process. The total delivery time is: Processing time + Delivery Time. The Shipping Fee will depend on the weight and size of the item (s) and mostly shipping is included in the price.
We deliver our products through our courier partners.
Our Standard / Regular Delivery time: 3-15 business days
During busy times or because the item might be in high demand, the delivery time could take around 1 - 3 months. This has taken place very rarely.
Every order receives a tracking number before it leaves our facility. From the time it leaves our doors to the time it gets to yours, you’ll always know where your package is. All orders made on herach.com are insured from the time of dispatch until they are delivered to your specified delivery address
LATE DELIVERY: As per our policy, for the late delivery of order, if the time delay is unreasonable you can be entitled to a refund of cost as per our Return / Refund Policy.
SOMETHING MISSING IN THE DELIVERY:
We often send out orders in several different packages, so these may arrive at different times. Please note that this does not mean you will be charged any additional delivery cost. However, if you are still concerned about your missing item (s), please go to late deliveries to track your missing item (s).
Please accept our apologies, occasionally we have to cancel orders for a number of reasons:
Product unavailability: We try to get as much choice as possible onto our website, and occasionally we have to cancel orders when the ordered product is unavailable.
Customer cancellation: If you have requested to cancel part or all of your order.
If the product is not as per description or if the product arrived damaged. In this case, the buyer/customer is obliged to mail back/return the product to the mention Return address at the same means that the product is mailed to the Customer within 14 days after delivery. In this case, the customer shall be held responsible for all the return shipping fees.
The customer must ensure to return the item with its original packaging and all accessories in the same condition as received. If the product is unsealed or used Herach.com will not accept the return of the product or refund. The customer must contact Herach.com for approval before sending or returning any item to us. Herach.com will not be responsible for the returned item without prior notification to the Herach.com.
Note: Herach.com reserves the right of any changes of the return policy. Any changes will be updated on our website.
Our refund policies are simple. You can claim a refund by:
Credit / Debit Card – Your refund will go back to the same card you purchased on.
PayPal – This will be debited into your PayPal account straight away.
The complete refund process normally takes about 10-15 working days from the date of confirmation of refund. No credit until the product has arrived.
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